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Privacy Policy

At Al Kaser Shipping (L.L.C), accessible from https://alkaser.ae/, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or make payments through our online gateway. By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from you when you use our website, mobile applications, or payment gateway services. The types of information we collect include:

  • Personal Information: Name, email address, phone number, and any other information you voluntarily provide.
  • Device Information: Information about your mobile device, IP address, browser type, and operating system.
  • Usage Information: Information on how you interact with our website or mobile application, including pages visited, time spent, and actions taken.

How We Use Your Information

We use the collected information to:

  • Provide and improve our services, website, and mobile applications.
  • Process payments and manage transactions.
  • Communicate with you regarding updates, promotions, and important information.
  • Ensure the security of your account and personal data.
  • Analyze usage patterns to improve user experience.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Online Payment Gateway

We use a third-party payment processor to facilitate secure online payments. Al Kaser Shipping (L.L.C) does not directly collect or store your payment details, but we ensure that our payment provider follows industry-standard security practices, such as encryption and PCI-DSS compliance. Your payment data is shared securely with the payment processor and used solely to complete transactions.

Mobile Application Privacy

If you use our mobile application, we may request access to certain device permissions such as:

  • Location: To provide location-based services or information.
  • Camera and Media: To allow you to upload images or files when needed.
  • Device Storage: To save and manage your preferences or settings.

All permissions are requested only to enhance your experience, and you can adjust your device settings to limit these permissions.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share information with:

  • Service Providers: To facilitate our services, including payment processors, email providers, and IT support.
  • Legal Authorities: When required by law or to protect our rights, property, or safety, and that of our users.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite our best efforts, no security measure is completely secure. We cannot guarantee the absolute security of your information, but we continuously monitor and enhance our security practices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information on our website usage and to improve your experience. Cookies help us understand user preferences, remember login information, and improve our website performance. You can control cookie settings through your browser.

Third-Party Links

Our website or mobile applications may contain links to third-party websites. This Privacy Policy does not apply to those external sites, and we encourage you to review their policies independently. We are not responsible for the privacy practices of third-party sites.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access, update, or delete your information.
  • Restrict or object to processing.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at alkasers@eim.ae

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. Your continued use of our services after any updates indicates acceptance of the new policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: